EverettBrookes are a premium Australian jewellery store and we are committed to excellence in retailing. Customer satisfaction is an integral part of this commitment.
EverettBrookes ship all items next business day to anywhere in Australia. We do not ship overseas.
All goods are shipped by secured, registered mail and all items are fully insured.
This is reflected in our Returns Policy and means that you can shop at EverettBrookes with confidence knowing that we can offer you repairs, exchanges and refunds. For your convenience, our merchandise may be exchanged the EverettBrookes retail store.
With proof of purchase
If you are able to provide satisfactory proof of purchase, EverettBrookes may offer you a repair, exchange or refund on most merchandise. Refunds will be given using your original payment method.
If you have simply changed your mind, EverettBrookes may offer you a refund or exchange provided that the product is in as new condition and the refund or exchange is sought within a reasonable period of time.
If you believe an item is faulty, we may need to send the item to the manufacturer for assessment to determine whether or not you are entitled to an exchange, refund or repair.
Without proof of purchase
If you are unable to provide satisfactory proof of purchase, EverettBrookes may, at its discretion, provide you with a repair or exchange to the current value of the goods on most merchandise.
Please have photo identification ready so that we can record your name and verify your signature. Acceptable identification must also include your full name and expiry date, for example, Australian driver’s licence or passport.
Please note that EverettBrookes has the right to assess the age and condition of returned goods prior to offering a repair or an exchange.